The Nnamdi Azikiwe International Airport Abuja has been awarded the Airport Service Quality (ASQ) Award 2020 as judged by their customers as the Best Airport by Size and Region (5 to 15 million passengers per year in Africa).
Mrs. Henrietta Yakubu, General Manager, Corporate Affairs, Federal Airports Authority of Nigeria (FAAN), said the award represented the authority’s commitment to continuously improving customer experience across all airports.
“The recognition comes at a time when we are geared towards ensuring seamless airport facilitation with the opening of new terminals and upgrading of our current infrastructures across board.
“Despite a turbulent year plagued by COVID-19 induced financial struggles, the authority has endeavored to prioritize customer satisfaction while ensuring that health and safety remains topmost,” said Yakubu.
According to her, FAAN MD/CEO, Captain Rabiu Yadudu, accepted the award on behalf of the authority and restated FAAN’s commitment to ensuring the safety, security and comfort of passengers at all airports across the country.